Terms and Conditions

1. Introduction & Acceptance

These Terms and Conditions govern the use of the QuickSeater platform (the "Service"), owned and operated by MOT Enterprise Group SRL, trading as QuickSeater ("we," "us," or "our").

By creating an account or using the Service, you (the "Client" or "Restaurant") agree to be bound by these terms.

2. Services & Account Security

• Eligibility: You must be a registered business entity in the United Kingdom, the European Union, or another jurisdiction where you are authorized to operate a restaurant business.
• Accounts: You are responsible for maintaining the confidentiality of your admin credentials. Any actions taken under your account are your responsibility.
• Service Level: We aim for 99.9% uptime but do not guarantee uninterrupted service. Maintenance windows will be communicated in advance where possible.

3. Subscription Plans & Payment

QuickSeater operates on a subscription basis with three tiers: Free, Professional, and Enterprise.

• Billing: Fees are billed in advance on a monthly basis. Annual billing is not currently offered; if introduced, this page will be updated in advance.
• VAT: QuickSeater is not currently VAT-registered, so no VAT is added to the prices shown. If that changes, VAT will be added where applicable and this page will be updated in advance.
• Non-Payment: We reserve the right to suspend access to the table reservation system if payments are more than 7 days overdue.
• Cancellations: You may cancel your subscription at any time; however, no refunds will be provided for the remaining period of the current billing cycle.

4. Guest Deposits & No-Show Charges

On plans that include this feature, a Restaurant may require certain guests — typically those flagged as higher-risk based on booking history — to securely save a payment card at the time of booking, processed via our payment provider, Stripe. Saving a card does not charge it.

• When a charge applies: If the guest does not attend without cancelling (a "no-show") or cancels later than the Restaurant's stated policy allows, the Restaurant may apply a charge to the saved card, up to the amount and under the conditions disclosed to the guest before their card details were captured.
• Restaurant responsibility: The Restaurant is solely responsible for setting its own deposit/no-show policy, communicating it clearly to guests, and deciding whether and when a charge is applied. QuickSeater provides the payment infrastructure only and does not decide whether, when, or how much to charge any guest.
• Disputes: Guests wishing to dispute a specific charge should contact the Restaurant directly in the first instance. QuickSeater can be reached at contact@quickseater.com if further assistance is needed.

5. User-Generated Content & Data

• Restaurant Data: You retain ownership of all data related to your table layouts and guest lists. You grant QuickSeater a license to host and process this data solely to provide the Service.
• Guest Privacy: As the "Data Controller" under UK GDPR, the Restaurant is responsible for ensuring that guest data is collected lawfully. QuickSeater acts as the "Data Processor."
• Guest Reviews: On plans that include this feature, Restaurants may collect post-visit feedback from guests through the Service. A guest submitting a review grants QuickSeater and the Restaurant a license to use, display, and reference that content in connection with the Service, including prompting positive reviews to be shared on third-party platforms. QuickSeater is not responsible for the accuracy of guest-submitted review content and reserves the right, but has no obligation, to remove content that is unlawful, defamatory, or otherwise violates these Terms.

6. Prohibited Activities

Users of QuickSeater are strictly prohibited from:

7. Limitation of Liability

To the maximum extent permitted by English Law, QuickSeater shall not be liable for:

• Loss of profits or revenue resulting from system downtime.
• Inaccuracies in guest bookings or "no-shows."

8. Intellectual Property

The Service itself — including its software, design, branding, and the QuickSeater name and logo — is owned by QuickSeater and protected by applicable intellectual property laws. Except for the limited right to access and use the Service as permitted by these Terms, nothing here transfers any QuickSeater intellectual property to you.

9. Term & Termination

• By you: You may cancel your subscription at any time as described in Section 3.
• By us: We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, engage in Prohibited Activities (Section 6), or your account remains unpaid as described in Section 3.
• Effect of termination: On termination, your right to access the Service ends. Data is retained or deleted in line with the retention periods described in our Privacy Policy.

10. General Provisions

• Force Majeure: Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.
• Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, as described in our Privacy Policy.
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and QuickSeater regarding the Service.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.